Product

Customer Support Specialist (Remote)

Remote
Work Type: Full Time

About us:

Rever is built to help companies drive continuous improvement by empowering their frontline employees to create, test, and implement improvements within their work. We impact not only the performance of some of the world’s largest companies, but also the lives of thousands of frontline workers. We are headquartered in Silicon Valley, with an operations center in Guadalajara, Mexico's tech hub.

Searching for your dream job? At Rever, we strive to help our employees find passion and purpose. Join us in changing the way the world works and impacting the lives of millions of frontline workers.


What You Will Bring to the Team?

Keeping up with the needs of global corporations and thousands of frontline workers requires tremendous creative problem solving, a passion for technology, and close collaboration across our team. As a Customer Support Specialist at Rever you will perform as a support to our customers focusing on assist them, deliver outstanding experiences. 

 

What would be your day-to-day responsibilities?

Reporting to the Product Director, here are some duties you would be responsible for:

  • Respond to inbound messages from customers by email or live chat to deliver outstanding experiences.
  • Address tickets for Enterprise accounts.
  • Proactively speak with our key users to assist them by phone, chat or email.
  • Build and update our help center with guides and videos for our users.
  • Gather customer feedback and share it with our Product Team.
  • Be a key part of product beta testing before new releases.
  • Detect, test and capture bugs from product.
  • Review bug list from customer to help during Product priorization.
  • Assist during setup of accounts for workshops and deployments.
  • Constantly keep communication with our customer and sales team to solve inquiries regarding the product.
  • Assist in the continuous improvement and development of our Support team.

If you enjoy having new challenges every day and you have a high level of commitment, you have a great chance. 


Soft Skills:
- Outstanding communication skills.
- Passion for technology and people.
- Adaptability.

-Customer Centric mindset.
- Time management.

Technical Skills:
- English proficiency, written and spoken (any third language is a plus).
- Problem resolution skills.
- Written and oral skills.
- Data handling and analytic skills (Excel proficiency is a plus).


Education:

An academic degree is not a requirement to apply for this position; you may have a Bachelor's degree in Communications, Business, Administration or related field. Or maybe you are self-taught with enough experience.


Location: Remote. The position requires that you work on Central Standard Time. 


What you’ll love about us:

  • Competitive compensation package and benefits.
  • Unmatched growth opportunities based on true meritocracy.
  • Vibrant and flexible work environment. A place you'll actually look forward to work in!
  • Working schedule for grown-ups: flexible times, remote work possibilities and sufficient vacations so you don't need to count the days. 


Inclusive Environment 

At Rever, we don’t just accept diversity, actually, we love it. We create an inclusive community and harassment - free workplace where everyone can achieve their full potential. We are committed to equal employment opportunity regardless of race, religion, age, sexual orientation, or gender identity.





Submit Your Application

You have successfully applied
  • You have errors in applying
Cover Letter