Engineering

Support Engineer L2 (Remote)

Preferable Location(s): Guadalajara, Mexico
Work Type: Full Time

About us:

Rever is built to help companies drive continuous improvement by empowering their frontline employees to create, test, and implement improvements within their work. We impact not only the performance of some of the world’s largest companies, but also the lives of thousands of frontline workers. We are headquartered in Silicon Valley, with an operations center in Guadalajara, Mexico's tech hub.

Searching for your dream job? At Rever, we strive to help our employees find passion and purpose. Join us in changing the way the world works and impacting the lives of millions of frontline workers.


What You Will Bring to the Team

Keeping up with the needs of global corporations and thousands of frontline workers requires tremendous creative problem solving, a passion for technology, and close collaboration across our team. As a Support Engineer at Rever you will perform as a second-level support to our customers and be a bridge between them and the Engineering team, focusing on doing technical research and troubleshooting to solve issues.


What would be your day-to-day responsibilities?

Reporting to the Chief Technology Officer, here are some duties you would be responsible for:

  • You will be creating, executing, and maintaining scripts and reports of customer data to share and/or analyze
  • Creating tools to perform internal tasks that our customers cannot execute directly
  • You will also be in charge of building and updating our help center and all technical documentation for both internal and external customers
  • Customer feedback will be gathered and shared with our Product team by you
  • You'll be part of product beta testing before new releases
  • You'll be responsible of documenting and maintaining our Developers Documentation.
  • Help us review bug lists from customers to prioritize 
  • You will assist in the continuous improvement and development of out Support team and
  • In other internal projects where technical and documentation expertise is required


If you enjoy having new challenges every day and you have a high level of commitment, you have a great chance. 


Skills:

  • Programming languages: Python or Javascript (at least 1)
  • Use of CLI on Linux and Bash or similar
  • Good understanding on how to use Relational (Postgres / MySQL) and Non Relational (MongoDB) databases.
  • Outstanding communication skills
  • Passion for technology and for people
  • Adaptability
  • Strong time management skills
  • Problem resolution skills
  • English proficiency, written and spoken (any third language is a plus)
  • Some experience with a Cloud provider (AWS, Azure or Google Cloud)
  • Docker is a nice to have
  • Eagerness to become a better Engineer with us!

Education:

An academic degree is not a requirement to apply for this position; you may have a Bachelor's degree in Systems of Computer Engineering, Computer Science, IT Management, or related field. Or maybe you are self-taught with enough experience.


Languages: English and Spanish


Location: Remote. The position requires that you work on Central Standard Time.


What you’ll love about us:

  • Competitive compensation package and benefits.
  • Unmatched growth opportunities based on true meritocracy.
  • Vibrant and flexible work environment. A place you'll actually look forward to work in!
  • Working schedule for grown-ups: flexible times, remote work possibilities and sufficient vacations so you don't need to count the days. 


Inclusive Environment 

At Rever, we don’t just accept diversity, actually, we love it. We create an inclusive community and harassment - free workplace where everyone can achieve their full potential. We are committed to equal employment opportunity regardless of race, religion, age, sexual orientation, or gender identity.


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